|AMJ Montreal is the first van line in Canada to put a quality program in place that requires mandatory actions from our moving consultants and agent moving companies on each move.AMJ Montreal’s Quality in Motion program is comprised of three pillars; Wisdom, Strength and Reward.
A considerable amount of time, effort and money is spent on training AMJ Montreal’s personnel. Webinars, regional meetings and hands on workshops are used for the delivery of training to our moving consultants, packers, loaders, van operators and admin personnel.
Quality Assurance Certificate
Moving consultants must clearly explain each phase of the moving process to the customer including:
The customer must sign the Atlas Quality Assurance Certificate to acknowledge receipt and to confirm all moving processes were clearly explained to them.
Our agents and van operators must complete an Essential Services Form on each move to confirm all mandatory actions have been completed. Financial penalties are assessed to those who do not complete a mandatory action.
Monthly and Quarterly financial rewards and recognition are given to those who have given outstanding customer service in Sales Excellence, Administrative Excellence, Van Operator Excellence, Packing Excellence and Unpacking Excellence. These monthly and quarterly rewards are based solely on customer letters or emails.
Yearly Quality Awards – AMJ Montreal’s yearly quality awards for our mover agents and van operators are based on a number of factors; claims frequency, claims cost, on time deliveries and by customer ratings and comments on our Quality Surveys.
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